Cancellation Policies not working?
How do we move from fear to planning. Taking data that we get from our practice, clients and the internet to make a strategy for our team and regain sleep and control.
At the height of the pandemic our practice saw enquiry fluctuations and cancellations like we never had. We had to manage it through a process of leadership and collaboration.
The process we learnt earned me the Deakin University Adaptive Mindset in Leadership Expert credential.
Here is what the assessors had to say:
"You have shown an excellent ability to adapt. You demonstrated with examples how you looked at your business data and analytics to to get to the bottom of the problem to be able to arrive at a viable and flexible solution. You demonstrated candour and your ability to convey messages and to communicate with your team. Well done."